First, I’m impressed that I received a response so quickly. I didn’t think I’d hear anything back from the company. I wrote to them yesterday afternoon (read it here) and received a response last night.
Second, I’m disappointed with his response.
Third, my first instinct was to respond: “Thank you for the timely yet condescending response to my valid concern. I will remember that the next time I buy sausages and go with Johnsonville.” But I calmed down and took a step back to sleep on it before I respond.
” Lisa, I will have our QC department follow up with your complaint. However, we are following USDA regulations as it pertains to Nutritional Labeling. Serving size is all related to the size of the “LINK” …. our link size is 4 links to 1 pound. Therefore, we are allowed to use the 2 oz. serving size. Our retail products are all 16 oz. (4 links per package).
Our competition for the the most part are 12-13 or 14 oz. with the same price per package as (16oz.). Paying more for less. Maybe, it is time for our Company to down size from 16 oz. then that would require us to make nutritional information… relative to each link?? (less than 4/1).
My question is, when others have done this why has the price per package stayed the same??? Food for thought! Congratulations on the weight loss. That is a tremendous accomplishment!!
So yeah. I got a response. I knew if I ever got a response that it would start out with “We are following FDA regulations.” Sure, that’s fine. But my complaint was about misleading labels. Why not just print on there “1 link” is a serving size and it’s “350 calories” or something? And why not address that issue in your response?
QUESTION: What’s your take on this response?