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Response from Evergood Fine Foods

Response from Evergood Fine Foods

Lisa Eirene

About Lisa Eirene Lisa lost 110 pounds through calorie counting and exercise. She swims, bikes, runs, hikes and is enjoying life in Portland, Oregon. Her weight loss story has been featured in First Magazine, Yahoo Health, Woman's Day and Glamour.com.

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16 Comments

  1. Carbzilla

    I’m reading the middle paragraph sorta snarky and defensive so I’m not very impressed. Maybe you should go with Aidell’s. I haven’t checked their packaging but the cheeseless links have good stats (are 4 WW PP+).

    Yes, they do get points for ANY response. Also, check the sausages I reviewed. They may be worth ordering.

    1. Lisa Eirene

      I felt like his response was rude and condescending….glad I’m not the only one. And of course, the fantastic snotty remark about my weight loss after he kindly refused to answer my question. THIS guy is in charge of their PR?? Wow.

      I need to check out those sausages you recommended. After this package is gone I will not be buying Evergood products.

  2. Maia

    What a bunch of snarky a$$holes.

    He obviously didn’t really understand how to address the point you actually raised, so he deflected (typical PR move!) to a point about price per link… WTF?

    Ugh…

    1. Lisa Eirene

      I know…I read the email and was like…what? His answer to my question is “downsizing”? Maybe it would be easier to just print accurate labels??

  3. RickGetsFit

    I didn’t think it was *that* bad. It could be taken different ways. What I’m most surprised about – like you – is that they even took the time to respond. I give them credit for that much 🙂 Cheers, Rick

    1. Lisa Eirene

      I was impressed that I got a response.

  4. Brie @ Brie Fit

    That response doesn’t even make sense. And it’s totally unprofessional to send e-mails with “!!!!” and “???” as punctuation. Yikes.

    1. Lisa Eirene

      I know!! I was so turned off by the weird punctuation…It’s one thing if it’s a personal email, but to come from the QC guy at a company? Bizarre.

  5. Vicki G

    I know that I will not buy products from them. The response was rude and condescending. They did not address the issue at all and their customer service sucks. I work in hospitality and if I treated a guest that way I would no have a job.

    A polite answer of “we are following the FDA regulations, yada, yada, yada. We are sorry this is confusing but we don’t plan on changing it, yada, yada, yada.” would have been a lot better and at least you would have left me with a better impression of the company. Now I just think their attitude sucks and they don’t care whether I buy their product or not. So I won’t.

    1. Lisa Eirene

      I felt the same way. While I might have liked the product, it was really nothing special compared to the other sausages that are out there. Since the guy was so rude I just won’t purchase anything from them in the future. Problem solved!!!

  6. Tanya

    Ohhh, doesn’t that just tick you off?!! Grrr…totally did not answer your question. I’d be ticked. It always kills me when a can of soup is 284ml and a serving is something like 250ml…what are you supposed to do with the other 34ml? throw them out? save all your extra bits in an icecube tray? Crazy label law makers!

    1. Lisa Eirene

      I can’t decide if it’s even worth the energy to respond to the guy.

  7. Diana P.

    I felt like he totally missed your point. The last two paragraphs spend more time talking about the money and cost, which wasn’t an issue at all! And when he says “more for less”, it’s like, well, you’re talking about fiscal cost….I’m talking about nutritional cost (read-“how do you THINK I lost 110 lbs in the first place?)! Whatever…he didn’t get your point, and though he did respond, the company should maybe think of paying for some etiquette classes so he can learn to be polite in his responses.

  8. Coco

    My comment is that the response is not well-written and is difficult to understand.

    Is he saying that if they had a smaller package they would be able to (or have to) provide the nutrition information per link?

    Now I can’t write about “smaller sausage packages” without my mind going elsewhere . . . .

  9. Bethany @Bridezilla Bakes

    I feel like he’s trying to distract from the point by bringing up cost. Yeah we get that it’s cheaper, but that doesn’t have much to do with nutritional information…

  10. Jennifer

    Ugh, that is an annoying response! I agree with Bethany: great, it’s cheaper, but the nutritional info is still confusing! I recently found Al Fresco sausages (I bought the Italian Chicken Sausage) and each link is 130 calories. It says right on the package: serving size, 1 link. Makes it so much easier! Can you find that brand near you? Here it’s sold at Publix supermarket.

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