bad customer service

An Open Letter to LA Fitness



Dear LA Fitness,

I’m a loyal gym-goer. I’m the type of person that will make the most of my gym membership. I love having a gym membership and it is definitely something that I believe is worth the money. It’s my “me time.” I love having a “place” that’s mine where I know I will go to stay fit and healthy.

I’m the poster child for gym-going.Β  In fact, for the last year and a half that I’ve had my blog, 110 Pounds and Counting, I’ve been writing about my experiences at 24 Hour Fitness–free advertising for them and I never asked for anything in return. I wrote about my workouts, the machines, the pool, my experiences with the personal trainers, and the classes I’ve tried.Β  I’m happy that I can say I have inspired my readers to challenge themselves physically in order to get fit and healthy. The entire goal of my website was to inspire and help people who want to lose weight.

My membership with 24 Hour Fitness expired recently so I decided to go gym shopping to find the perfect gym for me and my fitness needs.Β  It really is a shame that you were so adamant against giving me a 7-day Guest Pass to your facilities. As a result, I’m writing this open-letter to you and to all my dear readers who are joining me in my search for a new gym.

I could be angry with your poor customer service. You were pushy and aggressive and it turned me off.Β  This is not the end of the world because really I only have to have contact with Mr. Aggressive Sales Guy once and then I can use the gym without interacting with him at all. I was willing to overlook the aggressive sales pitch to see the gym for what it had to offer. You never gave me that option, though, so the impression I have is a negative one.

I could be outraged at the cowardly actions of the sales person who instead of having a conversation with me, just decided to go back on their word. He promised to email me a 7-Day pass and I never received that. I never even received a phone call or an email stating that I wouldn’t get a pass. Why take the cowardly way out? Why is it so bad to negotiate with a potential customer? I guess you don’t want my business.

There were things I really did like about LA Fitness but because of the poor service I received LA Fitness is not even in the running for my choice.

You should rethink the way you run your business. Your 7-Day Guest Passes aren’t gold. Trust me. I can get a Guest Pass for any gym and it’s not treated like I’m asking for the world. And trust this: you wanted me as a customer.



Someone Who Will Not Be Giving You Money


Float Like a Butterfly, Sting Like a Bee

Saturday morning I got up at an earlier time than normal because I had to get in a workout before 1) it got too hot and 2) before we packed up the car and left for the weekend. We were going camping with some friends for a few days. I ate a banana with peanut butter and honey and then headed out on the bike by myself. Michael had biked to work 5 days in a row this last week and he was ready for a break. Since LA Fitness hadn’t been willing to let my try out their gym, it was a bike ride.

I headed out from the house in my bike shorts, cycling jersey and arm warmers. It was 62 degrees at 8:30am and after a mile I realized I did not need the arm warmers at all. I did part of my commute and then took off to head toward Johnson Creek. I tackled a few decent hills and they were super easy.

I biked up Johnson Creek and then connected to the Springwater Trail East.

It was kind of strange at first to be going for a bike ride without Michael. While I got used to biking alone to and from work, that feels different because it’s biking to a destination–not biking for fun. But I enjoy my time on the bike Saturday morning.

It was a nice, sunny morning and there were a lot of people out enjoying the trail before it go too hot. I didn’t have a whole lot of time so I biked as far as I could East before I turned around and headed back.

The trail was fairly quiet. I enjoyed the wildflowers along the trail and the wildlife.

There were bunnies, squirrels and even a three-legged yellow kitty that skittered across the trail and into the bushes:

I was feeling really strong about my solo bike ride. I was also happy to be getting in a few more miles on the bike for the week.

I turned around and had the wind at my back. I quickly biked down the trail, passed Johnson Creek and continued down the Springwater Trail toward Sellwood.

I decided to bike all the way to Sellwood and pick up part of my regular commute to lengthen my bike ride.

I left the trail and headed home. Then it happened. I was biking down the road in the bike lane, feeling really good about my solo bike ride, when something hit my neck. At first I thought it was a piece of gravel or a small rock that somehow got kicked up from a passing car and hit me in the neck. Then it started to sting. I realized it was a bee! I got stung by a bee on my bike ride. I swiped it off my neck, but too late to avoid the sting. I pulled off on the side of the road and tried to look in my little safety mirror at my neck. I couldn’t see anything but it hurt like hell!

My neck started to throb and it was stinging. It hurt to touch it. I biked home the rest of the way on my normal commute route, tackling hills and making it home easily enough. I got home and checked my neck for a stinger. I didn’t see one but I saw a lump. It hurt. πŸ™

Ride Stats:

Time: 1:18
Calories Burned: 669
Distance: 15.66 miles

That makes my total distance for the week: almost 52 miles. Pretty good workout for not having a gym if you ask me! After my bike ride and bee sting, I scrambled to clean up and then help Michael to pack the car for a weekend of camping. We stopped at Five Guy’s for lunch on the way.

I got the Little Cheeseburger. It really hit the spot. Then we were on the road to the campground. Our friends were a few minutes ahead of us. If you are catching up on some weekend reading, here are the posts:

The Worst Camping Trip Ever – Part 1 (Repost)

The Worst Camping Trip Ever – Part 2 (New!)

The Struggle Goes On

In Case You Missed It


Stay tuned for some reading about our weekend adventures!

QUESTION: Have you ever been stung by a bee?Β